HOUSTON, July 21, 2021 (GLOBE NEWSWIRE) — An Artificial Intelligence (AI) project developed by Radix Engineering and Software is helping power giant CEMIG (Companhia Energética de Minas Gerais) improve its’ customer experience by integrating all of its interaction channels. The CEMIG Virtual Assistant project combines technologies such as Omnichannel, Chatbot, AI, and Big Data to yield greater agility, autonomy, and automation of CEMIG’s customer service.

By A Silva