Surge in need for operational efficiency & transparency in business processes and adoption of cloud communication-based outsourcing services in the banking sector drive the growth of the global BFSI BPO services market. North America held the highest market share in 2019, and will maintain its dominance by 2028. The Covid-19 pandemic enforced the organizations to adopt work from home culture and implement digitization of their services. Surge in need for operational efficiency & transparency in business processes and adoption of cloud communication-based outsourcing services in the banking sector drive the growth of the global BFSI BPO services market. North America held the highest market share in 2019, and will maintain its dominance by 2028. The Covid-19 pandemic enforced the organizations to adopt work from home culture and implement digitization of their services.

By A Silva