The Loyalty Report 2021 flips the loyalty script and reveals that brands need to focus on their customers, as only 20% feel that brands are loyal to them; Top programs and breakaway leaders; immediately actionable opportunities to drive brand loyalty in a changed world The Loyalty Report 2021 flips the loyalty script and reveals that brands need to focus on their customers, as only 20% feel that brands are loyal to them; Top programs and breakaway leaders; immediately actionable opportunities to drive brand loyalty in a changed world

By A Silva